All information contained in this FAQ is current as of August 20, 2022. It is subject to modification as conditions warrant. Please review this page for any periodic updates that may take place ​and monitor your email for any updates that we may need to send out.

U.S citizens must carry proper proof of citizenship. Starting January 1, 2007 all U.S citizens traveling to and from the Caribbean, Mexico, Europe and Canada will be required to have a valid passport to enter or re-enter the United States. Non-U.S citizens should contact their consulate for proper I.D. requirements. Passengers who are denied boarding or entry for improper documentation will receive no refund. You should carry all important documents with you.

Pre-travel COVID-19 test no longer required

Jamaica does not currently have any travel restrictions that were imposed due to the pandemic. We will continue to follow the protocols for safe travel instituted by the United States and Jamaica. The policies of both countries regarding entry may change quickly and we will be alerting you of any changes as soon as we are made aware of them. Travelers to the island are no longer required to present a negative covid test nor does a Travel Authorization Form need to be submitted as a condition of entry into Jamaica. For faster processing on arrival at the airport, travelers are encouraged to submit their Immigration/Customs C5 card online at and may do so at any time before arrival. If the card has not been submitted online, passengers may complete the paper form issued in-flight by the airline.

As of June 13, 2022 the United States has curtailed the need for a negative test result in order to return back to the States. This policy may be altered, and it will be reviewed and updated accordingly.

Cancellation Penalties related to COVD-19:
  • Cancellations can not be taken over the phone. They must come via email to Island Gigs will ONLY provide guests a full refund if the event they booked for 2023 is canceled by either Island Gigs, Jewel Resorts or the Bahia Principe Luxury Resort. In the event that the Government where your travel is scheduled to originate prohibits transportation services from their country due to issues related to COVID-19, Island Gigs will provide a full refund. Verification of travel itinerary will be required. In the event that the Government of Jamaica prohibits arrivals from the country from which your travel originates, Island Gigs will provide a full refund. Verification of travel itinerary will be required. Island Gigs will process refunds in the most expedient method possible. Please be aware this process may take up to 45 days to be completed. Please note:​ illness or interruption of trip due to contracting of Covid-19 or Travel hesitancy is not covered as a reason for refund by Island Gigs; therefore, you should consider Travel Protection

Hotel employees in Jamaica were amongst the first to be vaccinated once the country started to administer vaccines. Personal Protective gear is standard throughout the resort along with regular health screenings and temperature checks. High traffic areas and high touch points in common areas are sanitized and cleaned hourly. All local partners (excursions, private transportation) are required to implement specific measures of cleanliness and antiviral prevention.

  • REDUCED CONTACT ARRIVAL - Protective glass shields protect guests and associate interactions.
  • PERSONAL PROTECTION EQUIPMENT (PPE) - All associates are outfitted with the proper PPE, including face covering and gloves.
  • HIGH-TOUCH SANITIZATION - All pens, paper, room keys or any other handled materials are disposed or disinfected after each use.
  • LUGGAGE - Guest luggage is sanitized at arrival and just prior to departure.
  • CONTACTLESS FAREWELL - Express checkout and touchless payment methods are available.

  • ENHANCED SANITIZATION - Strict sanitization processes are in place at all dining venues and hand sanitizer is available at the entrance
  • CALL AHEAD SEATING - Tables in dining venues are at least six feet apart and call-ahead seating at à la carte venues limits crowds or queues
  • MARKETS (BUFFET DINING) - Redesigned approach to buffet dining that includes sealed and protective barriers and staff-assisted service
  • DIGITAL MENUS - Access new digital menus for a true no-touch experience
  • BARS AND LOUNGES - Surfaces immediately cleaned and sanitized after each service and twice an hour
  • TAKEOUT - Enhanced takeout service available with sealed containers and disposable wares
  • ROOM SERVICE - Room service packaging/delivery adheres to new, improved protocols with each safely sealed.

  • DEEP CLEANINGS - Furniture, minibars and décor in each room are cleaned and sanitized daily prior to guest arrival. Scheduled cleanings during the length of a guest’s stay can only be requested by the guest in residence.
  • PPE - On the occasion that any Jewel or Bahia associate enters the guest’s room or suite, appropriate PPE will be worn.
  • SAFE SEAL - A safe seal indicates when the room was serviced.
  • CONTACTLESS CLEANING - Unless requested, strict protocols are in place regarding “no touch” or organization of guests’ belongings.
  • AMENITIES - Antibacterial gel (hand sanitizer) and disinfectant wipes are included with sealed bathroom amenities. All toiletries are brand-new with each guest and glassware has been replaced with single-use disposable items.
  • ELECTRONICS - All electronic items including televisions, in-room tablets and remote controls are safely sanitized. Remote controls will be disinfected and placed in a sealed bag